Proof before trust.

1. 1

   A customer messages you as usual

   Nothing about their experience changes. They are talking to your shop.

2. 2

   The AI drafts the reply

   It looks up the product, the stock, your shipping zones and your policies, and writes what it would send.

3. 3

   You approve, edit or reject

   Nothing reaches the customer until you act. You can also ignore the draft and reply yourself.

4. 4

   Every decision teaches it

   Your edits and rejections become test cases, so the mistakes you correct are the mistakes it stops making.

The dashboard tracks the numbers that actually matter, so this is a measurement rather than a feeling. You see your approval rate, how often you had to edit, how often you rejected outright, and whether the AI ever stated a fact it could not back up.

All four of these have to be true before the switch turns on:

• At least 50 drafted replies reviewed
• 90 percent of them approved, or approved after a small edit
• Zero fact errors in the last 30 replies
• At least one payment method configured

You can also go back into Shadow Mode whenever you want, for example after a big catalogue change or a new season, and watch it again before letting go.

A trial measures whether you got around to setting the product up. Shadow Mode measures whether the product is actually good at your business, on your catalogue, with your customers. That is the thing worth knowing before you pay, and it is the thing worth knowing before you let an AI talk to the people who buy from you.